Options Options
  • Highly motivated and proactive Admin Business Partner with more than 5 years of experience in order management, sales analysis, customer relationship and end user training.

    Proficient in CRM use (Salesforce, Siebel, SAP), with deep knowledge of admin and sales department.

    Extremely service-driven, with the ability to get things done through hard work whilst delivering a good service.

    Strong analysis capabilities with a good eye for details to pre-empt potential issues and maximise external and internal customer’s satisfaction.

    Bilingual (FR/EN), with a "can-do » and positive attitude.
  • Profession
  • Commercial jobs / Administration
    Organization / Administration
  • Industry
  • ALL
  • Availability
  • Immediate
  • Years of experience
  • 2 to 5 years
  • Education
  • Bachelor (HEC / HEG / EPFL / University)
  • Type of contract
  • Permanent
  • Working time
  • Full Time 100%
Experience
Contract Specialist
2015 - 2016
Salesforce.com • Morges • Switzerland
  • Internal support customer Inquiries and Information Requests
  • SOX and internal commercial compliances respect
  • Constant communication with Salesforce.com Sales people and informal training
  • Administration and Billing Inquiries and Requests
  • Documentation Inquiries and Requests Financial Transactions - Inquiries and Errors
Thomson Reuters • Collonges-Bellerive • Switzerland
  • Organization and management of customers’ portfolio at Admin level (approx. 350)
  • Customers (external/internal) expectations and needs understanding within SLA
  • Coordination between order processing stake holders (Sales, Admin., Finance, Technical, etc.)
  • Order to cash management through Salesforce, Siebel and SAP
  • Compliance and AML knowledge applied to finance
Learning Consultant
2012 - 2013
Thomson Reuters • Collonges-Bellerive • Switzerland
  • Customer Learning Representative for Geneva site
  • Development, improvement and delivery of Admin New Induction Program (worldwide pilot)
  • Design, develop, communicate and deliver learning solutions to internal Customer Administration staff
  • Work with internal staff, management and the global Learning team to adapt learning solutions
  • Build up demonstrable subject matter expertise in relevant fields
Generix Group • Paris • France
  • Update and cleanse of the customer database
  • Selection and negotiation for customers’ merchandising
  • Organization of commercial events
  • Sales process assistance and shadowing
Highlights
  • Internal/external customers needs analytical skills
  • Solution Seeker
  • CRM : Salesforce, SAP, Orale
  • Order-to-Cash expertise
Education
Bachelor degree in Global Communication
September 2007 - October 2008
ISCPA (Communication) (Bachelor) • Lyon • France
Bachelor degree in Psychology
September 2004 - July 2007
Université Lumière Lyon 2 (Psychology) (Bachelor) • Lyon • France
Skills
  • Business and Admin Process integration
    Expert
  • Customer needs focused
    Expert
  • Stake holders coordination
    Expert
  • Compliance rules
    Expert
  • Training & Development
    Expert
  • Salesforce.com
    Expert
  • Siebel Oracle
    Advanced
  • MS Office Suite
    Advanced
  • SAP Billing Module
    Good
  • Professional Ethic
    Expert
  • Responsibility And Accountability
    Expert
  • Problem Solving
    Expert
  • Assertiveness
    Expert
Languages
  • French
    Expert
  • English
    Advanced