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  • - Broad knowledge, experience[+18Y] of customer interaction and collaboration, operations mgmt, Outsourcing contract ,products/services and strategy plan, service delivery team.
    - Analytical skills to lead Vision transformation in day ops with key metrics systems in a start up mode with shared responsibilities and daily challenges within a large global company.

    - End to end Infrastructure services delivered: built(Hire and recruit),marketed(SKUs,Service Definition, Sales Proposal),sold(Quote, Negotiate, SOWs),operated(CRM,EBCs/QBRs),improved /innovated(analysis,lean,skill gaps),billed(Budget) a Global service brand and financial model across theaters(USA-CAN-LATAM-EMEAR-APT) YoY growth of 70% and a pipeline for growth( Large infrastructure SP Enterprise projects).

    - Managed a Global CCIE team in multiple timezones and cultures with an inclusive environment(diversity) and ISO compliance( Standardization).

    - Broad range of tech expertise. Credibility and interpersonal skills to work with client staff at all levels. In-depths experience of support, business, operations, marketing, sales and finance in a multi-tasking mode: daily ICT Project, Program Process Management up to C Level engagement.

    - Proposed solution design,implementation,support expertise in a consulting/operational environment: front-end strategy, planning to supporting through implementation, operations and optimization, translating the Sales, marketing plans to a technical design.
    - Used to high pressure with SLAs(escalations).
    - Acquired and shared technical, industry, Cisco architectural perspective with customers, partners and matrix teams in public events, leveraging and/or creating best practices(public speaker).

    Specialties:
    UC,UCC, IPCC,Collaboration,Cisco,Microsoft(OS, SQL),Software, Cloud(SAAS, XAAS, HCS), Strategy, People(Team, Coach, Mentor),Project(PMI,PMP,PGMP, Agile),Processes(ITIL,DMAIC, Lean),Vendor,Partner,Voice,Application,Big Data,Network, Datacenters ,Leading edge technologies.
  • Profession
  • Computers
    Advice / Consulting
  • Industry
  • Computers / Internet
  • Availability
  • Between 1 and 3 months
  • Years of experience
  • Over 15 years
  • Education
  • Masters / MBA
  • Type of contract
  • Permanent
  • Working time
  • Part Time 80%
  • Salary
  • To be agreed CHF
  • Travel
  • Flexible
  • Geographical mobility
  • International
Experience
Cisco
  • Solution support Technical Engineer for the Call Center Environment of AT&T, Sprint/Nextel, Cable and Wireless, Comcast, Cox, Verizon, T-Mobile, Goldman Sachs. Part of the global partner/sales escalation design support team(TS-SXN/PDI) providing design assistance and consultancy services to a large base of certified partners and sales teams on Voice & Contact Center Solutions. Working as a technical escalation point in a matrix environment connected in a multinational team to the sales, marketing.
System Architect/Consultant
April 1998 - February 2000
Teorema Engineering
  • System integrator body rented to Microsoft to support Windows 2000 launch in Italy from a technical standpoint and beta testing
Highlights
  • Contact Center
  • VOIP
  • Internet
  • SQL
  • Windows
  • Cybersecurity
  • Network
  • Telephony
  • Video
  • Analytics
  • Strategy
  • Operations
  • Change Management
  • Escalation
  • Innovation
  • People Management
  • Business Analyst
  • Cross functional
Education
HEC Paris
January 2015 - June 2016
HEC Paris (Business Administration) (Executive MBA)
Stanford University
2007 - 2010
Stanford University (SAPM, Advanced Project Management) (SAPM)
University of Washington (Project Management) (Master in Project Management)
  • Completed the ESI track and obtained the Washington University Master in Project Management
Skills
  • leadership
    Globalization
    multinational
    operations
    people management
    remote
    services
Languages
  • Mandarin
  • Flemish
    Notions
  • German
    Intermediate
  • Spanish
    Good
  • Italian
    Expert
  • English
    Expert
  • Francais
    Expert
Interests
  • Collaboration
    Unified Communication
    Contact Center
    Engineering
    Operations
    Strategy
    People
    Leadership
    Coaching
    Mentoring
    Processes
    Projects
    Programs
    International
    Applications
    Cloud
    Sales
    Business Development
    Management
    Training
Additional info
Awards
  • 2016 - 50 Service Awards for exceptional services to our customers
Qualifications
  • SCPM, PMI, ITIL, SAPM, MCSE, DMAIC