Voice Up Service • Tunis • Tunisia
Operations Director for the company Voice Up Service SARL. I take care of the following actions:
- Market prospecting
- Management of a team of 32 Sales Associates and a team of 8 Customer Support Associates.
- Implementation of metrics and performance monitoring
- Establishment of a quality audit system
Voice Up Service is a call center that specializes in processing Help Desk services on behalf of several international clients.
Université Centrale Tunis • Tunis • Tunisia
Teaching "Mobile Marketing" for Master 2 students at the Université Centrale Tunis.
NEHOTEC Advertising • Tunisia
- CEO and co-founder of NEHOTEC Advertising. I'm in charge of the following activities:
- Market prospecting.
- Monitoring of customer's accounts.
- Commercial training.
- Establish financial strategies.
- Staff control and monitoring.
NEHOTEC Advertising is a startup that specializes in new technologies in the field of digital communication (hologram, VR, AR, CM, etc.) and has a departement of social projects (like "DAMMI", an application for blood transfusions in Africa).
Eurekall • Tunis • Tunisia
Managing a team of 17 sales agents for inbound calls. The job description includes (but not limited) to the following :
-Daily coaching to improve agents performance (listening to calls and action plans)
-Team animation (creating challenges and boosting team moral with weekly activities using games like "wheel of fortune")
-Team management (organizing holidays, sick leaves, shift hours, etc.)
-Reporting to Manager (team performance according to company's KPIs and actions plans)
Hewlett-Packard (HP) • Tunisia
- Account manager at Hewlett-Packard in the MPS department (managed printing services) for French and Italian customers (Ericsson-Sanofi-3M-Agilent Technologies-Nestlé):
- Daily management of the customer account by acting as the first point of contact between the customer and HP.
- Ensure compliance with the contract and its clauses.
- Assign day to day operations according to customers requests across the different teams.
- Internal audit and financial analysis of the account performance (quarterly and annually) in order to achieve the company's objectives.
- Activate and seize sales opportunities (up-sells).
- Negotiate the renewal of contracts with the sales teams.
- Preparation of various reports and their presentations to customers.
- Owner of the coffee shop "Gotha Coffee" in the disctrict El Ghazala, Tunis:
- Management of a team of 4 employees (schedules, tasks, conflict resolution, etc.).
- Stock management (audit monitoring and daily consumption).
- Keeping the business accounts.
- Development of a marketing plan.
- Analysis and market study in the sector of coffee shops
BYOS Dental Dépôt • Tunisia
- Sales representative and marketing manager within BYOS Dental Dépôt (medical and paramedical equipments for dentists) in Tunis.
- Door to door (according to a geographical presence of customers)
- Presentation of dental equipment and training on new products.
- Creation of a more suitable catalogue for the company's products.
- Participation in the establishment of an inventory of available stock.
- Preparation of an in depth "customers portfolio" for targeted offers.
The Residence Kantaoui • Tunisia
- Internship at the hostel "The Residence Kantaoui", Sousse:
- Administrative and financial management
Téléperformance • Tunisia
- Teleoperator at "Téléperformance" as a health insurance salesperson and help desk technician in Tunis (2 months).