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  • Permis de conduite et motorisé
  • Profession
  • Marketing / Advertising / PR / Media
    Planning Marketing / Market Research
  • Industry
  • Computers / Internet
  • Years of experience
  • 5 to 7 years
  • Education
  • Masters / MBA
  • Type of contract
  • Permanent
  • Working time
  • Full Time 100%
  • Salary
  • To be agreed €
  • Travel
  • Flexible
  • Geographical mobility
  • International
Highlights
  • Customer oriented
  • Business oriented
  • Autonomous
  • Strategic
  • Flexible
Education
Hewlett-Packard (Successfully completed the following trainings : 1 month to 3 months’ duration) • Tunisia
  • Negotiation ESSENTIALS: avoiding pitfalls in negotiations
  • Interpersonal COMMUNICATION: communicating assertively
  • Effective intercultural relationships
  • Goal clarity
  • Ratings and reviews
  • Performance calibration
  • Critical thinking essentials: what is critical thinking?
  • Critical thinking ESSENTIALS: applying critical thinking
  • Group problem solving and decision making
  • Systematic problem solving
IHEC de Carthage • Tunisia
IHEC de Carthage • Tunisia
French High School Chateaubriand • Rome • Italia
Experience
Operations Director
April 2019 - Current position
Voice Up Service • Tunis • Tunisia
  • Operations Director for the company Voice Up Service SARL. I take care of the following actions:
    - Market prospecting
    - Management of a team of 32 Sales Associates and a team of 8 Customer Support Associates.
    - Implementation of metrics and performance monitoring
    - Establishment of a quality audit system
    Voice Up Service is a call center that specializes in processing Help Desk services on behalf of several international clients.
University Professor
November 2019 - Current position
Université Centrale Tunis • Tunis • Tunisia
  • Teaching "Mobile Marketing" for Master 2 students at the Université Centrale Tunis.
CEO / Co-founder
June 2016 - June 2021
NEHOTEC Advertising • Tunisia
  • CEO and co-founder of NEHOTEC Advertising. I'm in charge of the following activities:
    - Market prospecting.
    - Monitoring of customer's accounts.
    - Commercial training.
    - Establish financial strategies.
    - Staff control and monitoring.
    NEHOTEC Advertising is a startup that specializes in new technologies in the field of digital communication (hologram, VR, AR, CM, etc.) and has a departement of social projects (like "DAMMI", an application for blood transfusions in Africa).
Sales Associate Leader
August 2016 - December 2019
Eurekall • Tunis • Tunisia
  • Managing a team of 17 sales agents for inbound calls. The job description includes (but not limited) to the following :
    -Daily coaching to improve agents performance (listening to calls and action plans)
    -Team animation (creating challenges and boosting team moral with weekly activities using games like "wheel of fortune")
    -Team management (organizing holidays, sick leaves, shift hours, etc.)
    -Reporting to Manager (team performance according to company's KPIs and actions plans)
Radio Columnist
November 2015 - May 2016
Radio IFM • Tunisia
  • Radio columnist in the radio "IFM" withing the program "Klem Ellil" with Leila Belhadj. The aim of the program is to mentor young people in the entrepreneurial environment through different subjects (job offers, investment, aid organizations, success story, etc.).
Coffe Shop owner
October 2012 - October 2015
Gotha Coffee • Tunisia
  • Owner of the coffee shop "Gotha Coffee" in the disctrict El Ghazala, Tunis:
    - Barista
    - Management of a team of 4 employees (schedules, tasks, conflict resolution, etc.).
    - Stock management (audit monitoring and daily consumption).
    - Keeping the business accounts.
    - Development of a marketing plan.
    - Analysis and market study in the sector of coffee shops
BYOS Dental Dépôt • Tunisia
  • Sales representative and marketing manager within BYOS Dental Dépôt (medical and paramedical equipments for dentists) in Tunis.
    - Door to door (according to a geographical presence of customers)
    - Presentation of dental equipment and training on new products.
    - Creation of a more suitable catalogue for the company's products.
    - Participation in the establishment of an inventory of available stock.
    - Preparation of an in depth "customers portfolio" for targeted offers.
Summer internship
July - August 2009
The Residence Kantaoui • Tunisia
  • Internship at the hostel "The Residence Kantaoui", Sousse:
    - Dishwashing
    - Reception
    - Administrative and financial management
Téléperformance • Tunisia
  • Teleoperator at "Téléperformance" as a health insurance salesperson and help desk technician in Tunis (2 months).
Skills
  • Negotiation techniques
    Advanced
  • Door-to-door sales
    Good
  • Customer satisfaction
    Expert
  • Market prospection
    Good
  • Planification
    Good
  • Management
    Good
  • Team management
    Advanced
  • Crisis management
    Expert
  • Communication
    Advanced
  • Market research
    Good
  • Digital Strategy
    Advanced
  • e-commerce
    Good
Languages
  • Arabic (native)
    Advanced
  • French
    Advanced
  • English
    Advanced
  • Italian
    Good
Interests
  • Video games (RPG genre)
  • Reading (best influences : The King must die - Mary Renault; Diplomacy - Kissinger; Gold Gotha - Jose Luis de Vilallonga)
  • Drawing (Human Anatomy)
  • DIY (Recycling art)
  • France (1 year)
  • Italy (3 years)
  • Spain
  • Germany
  • Bulgaria
  • Egypt
  • 2017: among the 3 winners of the 2017 ATB Challenge in the Business section and 2nd place holder of the Orange Prize for Social Entrepreneurship and Innovation and qualified for the Africa-Middle East selection with the project "Dammi" that aims to deal with the problem of blood transfusion in Africa.
  • 2016: one of the finalists of the Orange Prize for Social Entrepreneurship and Innovation with an environmental project "Clean your district" for waste management.
  • 2014 - 2015 - 2016 - 2017 : Coach within the association Injaz Tunisia to supervise young engineers during a program that allows them to create a project from its launch phase to its completion (14 weeks program).
    In 2017, my team won the regional competition in Egypt (14 participant countries) with their project "Vergie", a bicycle that can generate electricity. It's the first time a tunisian team won this competition.
  • 2010/2011: President of the Club "IHEC Club" (web marketing, web journalism)
  • 2011 : member of the students union UGET IHEC Carthage
  • 2010 : third prize for "Jeune Afrique" contest in the IHEC Carthage about the theme "China and Africa" (article redaction)
  • Microsoft Office (Word, Excel, Power Point, Front Page)
  • Adobe Illustrator
  • Adobe Photoshop
  • Wordpress (basic skills)
  • Canva (pro account)